ORDERS & SHIPPING
Money back policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
When will my order be delivered?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link
What if my tracking hasn’t updated?.
Shipping carriers sometimes take a few days to update tracking information. If you don’t see movement after several business days, contact our support team for assistance by support@luxeshiine.com
What if my order is marked as delivered but I haven’t received it?
If your order hasn’t shipped yet, we can usually update your address. Once it’s been shipped, changes aren’t guaranteed, though we’ll do our best to assist.
Can I change my shipping address after placing an order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I cancel my order?.
Orders can be canceled only if they haven’t shipped yet. Once shipped, the order cannot be canceled, but you can initiate a return once received
Do you ship internationally?
Yes, we ship worldwide. All customs duties and taxes are covered by Luxe Shine, so you won’t have to pay extra fees upon delivery.
Can I upgrade to express shipping after ordering?
Yes, if your order hasn’t shipped yet. Contact customer support to arrange the upgrade.
